About Rawlings Advisory
I've spent more than six years working across public and private health and disability services, and fifteen years before that across aviation, finance, real estate and government. What I do with that experience is one thing: walk into businesses and build the sales and service teams that actually work, for staff, and for the people they're there to support. That's just as true whether you're delivering care directly, or supplying the equipment, therapy, or services that providers rely on to do it well.
Right now, it's not just providers who need help, participants and their families do too, because there are too many organisations in this industry that aren't there for the right reasons. I care, deeply, about people getting exceptional care and service, not the bare minimum, and that's exactly why I've chosen to focus here: helping providers, and the businesses behind them, build the teams and systems that actually deliver on that.
That might mean a short health check, a defined project, or ongoing fractional leadership, depending on what a business actually needs.
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Where I Can Help
Sales &
Intake
Helping organisations manage enquiries, build effective intake processes and create a strong first impression.
Customer Experience
Looking at the moments and interactions that shape how clients, families and partners experience your organisation.
Operations & Leadership
Supporting teams with clearer structures, stronger processes, practical leadership, and the training to make it stick.
Systems & Process Improvement
Reviewing the way work gets done and making everyday processes simpler and more consistent.
01
Let's Talk
We'll start with a conversation about your business, what's going well and where things feel challenging. It's a chance to get to know each other and work out whether I might be able to help.
How We Work Together
02
Get To Know the Business
If we decide to work together, I'll spend time getting a proper understanding of how things work today - the people, processes and experiences behind the scenes - before making any recommendations.
03
Work Out What Comes Next
From there, we'll agree on where I can be most useful and what the right support looks like. That might be a specific project, support with a particular challenge or something more ongoing.
04
Ongoing Support
If it makes sense to keep working together beyond that, I'll stay on in whatever capacity suits - regular check-ins, support through a specific stretch, or something more ongoing.
Book a Discovery Call
Book a complimentary 30-minute discovery call to discuss your organisation, your challenges and where Rawlings Advisory can help.
+61 493 307 906
sophia@rawlingsadvisory.com.au
Melbourne, Victoria, Australia